Amdocs Limited Completes Acquisition of Clarify Assets. Press Release Nov 28 Acquisition Creates the #1 Communications CRM Provider, Combining. The Amdocs Clarify CRM suite of customer solutions help organizations to deliver a unified view of the customer, and act as a single point solution for sales. Amdocs is a multinational corporation headquartered in Chesterfield, Missouri, with support and development centers located worldwide. The company.
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Amdocs specializes in billing and process order management software for telecommunications, and to a lesser degree, high-technology manufacturing and financial services companies.
Through predictive and behavioral analysis, Amdocs’ CSS aamdocs gives agents customer information that leads to a leveraged outcome. Provides tools for the display and manipulation of account information Offers a complete view of customer data amdocx multiple account-specific levels Handles contacts, contact roles, customer support activities, locations and service contracts Monitors and tracks all customer touch-points through e-mail, Web chat sessions, mail and telephone.
This helps companies to develop better-targeted service and support for customers. ClarifyCRM Order Management is a new product that clarift the order capture and delivery process.
Easy No-hassle Amdocs Clarify INTEGRATION
Most products within the Service and Solution series now are available in thin-client, Web-based versions. Amdocs is a proven entity in the telecommunications market, with strong product penetration within the industry. Imagine how much more productive your agents can be if you, for example, create a transaction that automatically calculates a pro-rated bill and rekeys all the information needed by Amdocs directly into the Amdocs application.
The information contained herein has been obtained from sources believed to be reliable.
In other projects Wikimedia Commons. The investigation found no evidence of such activity. Tracks customer requests from initiation to resolution, clariyf an auditable information log Tracks a change request’s ownership, commitments and deadlines Offers automatic escalation with associated notification and report production Notifies agents through e-mail, pager or an on-screen message of status changes for example, from “being fixed” to “fixed” or for expired amdpcs limits.
Offers hour customer care and ordering services to residential customers Allows customers to pay bills; open and track service requests; order, update and cancel services; and update account details.
The upcoming shift in the market is from capturing to retaining the customers which has become a key for the telecom companies,” says Gaur. Pegasystems offers a strong business rules and workflow engine, but doesn’t have a core set of customer service products. The thin-client based system provides cparify one-stop interface for recording customer requests and initiating resolutions.
The company provides sophisticated customer care, billing and order management systems for telecommunications carriers and Internet services providers.
Reproduction of this publication in any form without prior written permission is forbidden. The Billing Manager also operates with external billing systems. While Amdocs does not brand by vertical, it offers bundled applications targeted to telco, high-tech manufacturing and financial services industries. This Amdocs Clarify CRM Integration technology helps organizations unify multiple applications into one desktop presentation, improve efficiency and accuracy by eliminating redundant data entry, streamline business processes, and reduce maintenance costs.
June Learn how and when to remove this template message. The new Customer Interaction Manager offers a simplified workflow platform for interacting with the customer. Tight billing and order management integration at the contact center is a plus. The New York Times. Uses dynamic call scripts to cross-sell and up-sell relevant orders for telesales, telemarketing and customer service organizations Guides agents through personalized calls and assists in information collection Allows companies to easily create and modify complex scripts through comprehensive design capabilities Provides a set of tools to test, activate and analyze scripts Uses drop-down menus, natural language wording and multiple-language support Permits the inclusion of dynamic branching within a script and between different scripts.
This industry report identifies strategies for improving customer retention, tactics for simplifying the employee experience and a case study of Vodafone UK.
DOX Russell Component. Designed to optimize the operations of customer call centers Allows customer service representatives CSRs to log, prioritize based on support entitlement and route customer inquiries cases Enables agents to set priorities, verify contracts, review case histories and track case-related costs Records all costs associated with a support inquiry, including call time, research time, parts and travel Can be integrated with front-office applications for closed-loop accountability.
Amdocs – Wikipedia
Amdocs’ products are used by wireline, wireless, broadband, electronic, mobile commerce and IP service companies. Jacada Fusion allows you to selectively open functionality within the Amdocs application and reuse this functionality through an open standard web services API, even where no API existed before! Siebel Web Service enables companies to extend their service operations to the Web. In Junethe ClarifyCRM line was fortified once again with the release of version 12, which is geared to operating through Web browser-based interfaces.
Retrieved 12 May Thin-client version of ClearSupport Accessed through any standard browser from any location. Product Report Note Number: A primary goal for ClarifyCRM 12 was to improve the design of the interface to increase service agent efficiency and effectiveness.
Through its tight integration with ClarifyCRM Marketing and Analysis products, Amdocs’ service and support solutions have become much more intelligent. These capabilities help to leverage customer information while giving service agents opportunities for targeted cross- and up-selling. Please do not remove this message until conditions to do so are met. The upcoming shift in the market is from capturing to retaining the customers which has become a key for the telecom companies.
It interfaces with other ClarifyCRM modules through a windowing interface for instant access to billing, campaign, contracts, ordering, quoting, scripting and other functions. Even better, transactions can be recorded to automate a sequence of tasks directly on the Amdocs application.
We see some stability in the software market in the coming quarter, otherwise so far India has been sharing a global fate. But the company’s primary focus on the telecommunications market has thus far stunted its expansion. As with other CRM software providers which pursue vertical market strategies, Amdocs has made its mark in India delivering enterprise CRM software for the telecom sector. When used with applications from the Xchange-influenced ClarifyCRM Marketing and Analytics series, the ClarifyCRM Service and Support line not only handles service and support functions, but also leverages customer information for increased opportunities like cross-selling and up-selling.
Its two centres in Cyprus and India are development centres and over several years Amdocs has steadily grown its software development center in Pune. It provides functionality for customer identification, tracking case history and related cases, return material authorization RMA tracking, entitlement checking, knowledge management, problem resolution, branch scripting for up-sell opportunities and customer self-service.
Based on a “Pure Internet Architecture,” PeopleSoft 8 CRM products are designed to provide organizations with a degree view of customer and associated information. The reader assumes sole responsibility for the selection of these materials to achieve its intended results.
Amdocs is a multinational corporation headquartered in Chesterfield, Missouriwith support and development centers located worldwide.